Shipping policy

This Shipping Policy explains how orders placed through our website are processed, packaged, shipped, and delivered by Azvori Studio LLC (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

If a shipping address is outside our supported delivery area, checkout may not be available for that destination. If an unsupported order is accepted due to a technical or processing error, we may contact the customer to cancel the order and issue a refund to the original payment method.

Products

Azvori Studio LLC offers a selected range of children’s educational toys and play products designed to support learning, creativity, exploration, and imaginative play.

Our product selection may include:

Wooden educational toys and early-learning products;
Puzzles, stacking, sorting, and building toys;
Sensory and activity toys;
Pretend-play toys, dolls, and play accessories;
Baby and toddler developmental toys;
Creative play and hands-on activity sets; and
Other age-appropriate learning and play products for children.

Shipping and packaging arrangements may vary depending on the product’s size, material, number of pieces, and handling requirements.

Shipping Carriers

We use established shipping carriers and qualified logistics providers, which may include:

USPS;
UPS;
FedEx; and
Other suitable domestic shipping partners.

The carrier used for an order may depend on the delivery destination, package size and weight, shipping service, fulfillment location, and carrier availability.

Orders containing products with different packaging or handling requirements may occasionally be divided into multiple shipments. In these cases, packages from the same order may arrive on different dates.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. public holidays.

Order processing may include:

Payment verification;
Product and variant availability confirmation;
Quantity and set-content verification;
Product inspection;
Packaging preparation; and
Shipping label creation.

Additional processing time may occasionally be required during public holidays, promotional periods, high-volume ordering periods, new product launches, or inventory reviews.

Processing time is separate from carrier transit time.

Product Packaging

We package children’s educational toys according to their individual materials, dimensions, number of components, and handling requirements.

Wooden & Learning Toys

Wooden toys, puzzles, stacking toys, and similar products may be protected with:

Protective wrapping;
Cardboard cartons;
Cushioning or protective inserts; and
Internal dividers where appropriate.

Products with multiple pieces may be secured within the package to reduce movement during transit.

Multi-Piece Activity Sets

Activity sets, pretend-play sets, building toys, and other multi-piece products may contain separately packed components or accessories.

We recommend checking the complete package contents before discarding the original packaging.

Soft & Developmental Toys

Soft toys, dolls, sensory products, and baby or toddler play items may be packed in protective inner packaging or suitable cartons depending on the product.

We recommend keeping the original packaging until the order has been inspected and all expected items, pieces, and accessories have been confirmed.

Estimated Delivery Time

Available shipping options and estimated delivery times are displayed during checkout when applicable.

Delivery times may depend on:

Shipping destination;
Selected shipping service;
Package size and weight;
Carrier network conditions; and
Fulfillment location.

All delivery dates are estimates only and are not guaranteed unless expressly stated otherwise.

Delays may occur due to severe weather, carrier disruptions, U.S. public holidays, peak shipping periods, transportation interruptions, incorrect address information, or other circumstances outside our reasonable control.

Shipping Costs

Shipping charges are calculated at checkout based on factors such as delivery destination, package weight and dimensions, product type, number of packages, and selected shipping service.

Applicable taxes, where required, are displayed separately during checkout.

Free Shipping

Free standard shipping is available on qualifying U.S. orders totaling $68.00 or more.

The qualifying merchandise subtotal must remain at least $68.00 after discounts, coupons, promotional credits, or other reductions have been applied.

Free shipping applies to eligible standard-delivery orders only. Certain oversized, unusually heavy, or special-handling toy sets may be excluded where additional carrier charges apply. Any applicable additional charge will be shown before checkout is completed.

Oversized and Multi-Package Orders

Certain larger educational toys, play sets, or products containing multiple components may require additional packaging or separate shipment.

These products may:

Require protective or reinforced packaging;
Arrive in more than one package;
Use a different carrier from smaller items; or
Require additional handling.

If an order is divided into multiple shipments, separate shipping confirmation emails or tracking numbers may be provided. Delivery dates for individual packages may differ.

Order Tracking

Once an order has shipped, we will send a shipping confirmation email containing tracking information when available.

Tracking information may take some time to appear in the carrier’s system after the shipping label has been created. If an order ships in multiple packages, separate tracking numbers may be provided.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please verify that your shipping information includes:

Full recipient name;
Street address;
Apartment, suite, or unit number where applicable;
City, state, and ZIP code; and
A valid telephone number when required by the carrier.

Azvori Studio LLC is not responsible for delivery delays, failed deliveries, carrier returns, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Address Changes

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once processing has started. After an order has been transferred to the carrier, we may be unable to change the delivery address.

Carrier rerouting services, where available, may be subject to additional fees.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Depending on the stage of fulfillment, we may be able to assist with changes involving:

Shipping address;
Product quantity;
Product color, style, or available variant; or
Order cancellation.

Changes and cancellations cannot be guaranteed once an order has entered the packing or shipping process. Once an order has shipped, it normally cannot be canceled.

Returns after delivery are handled according to our Refund & Return Policy.

Damaged Packages or Products

Please inspect your order promptly after delivery.

If an item arrives damaged, contact us as soon as reasonably possible and provide:

Your order number;
A description of the issue;
Photographs of the outer and internal packaging; and
Clear photographs of the damaged product or component.

For multi-piece toys or sets, please identify the affected piece or accessory where possible and keep the original packaging until our review is completed.

Depending on the circumstances, a resolution may include replacement of the product or affected component, a partial refund, a full refund, or another appropriate solution under our Refund & Return Policy.

Lost or Significantly Delayed Packages

If tracking shows no meaningful movement for an extended period or a package appears to be lost, please contact us with your order number and tracking number.

We may contact the carrier or logistics provider for additional information. Carrier investigations may require additional time, after which we will review the available information and provide an appropriate resolution in accordance with our policies.

Missing Items, Parts, or Accessories

Some educational toys and activity sets contain multiple pieces or accessories, and orders may also be shipped in separate packages.

Before reporting an item as missing, please:

Review all shipment confirmation emails and tracking numbers;
Confirm whether all packages have been delivered;
Carefully inspect the shipping and inner packaging; and
Compare the received contents with the product information where applicable.

If an item, piece, or accessory is still missing, contact us with your order number, product name, a description of the missing component, and photographs of the received contents where helpful.

Delivery Inspection

Customers should inspect orders promptly after delivery.

Wooden & Learning Toys

Please confirm that the correct product and quantity were received, the listed pieces or accessories are present, and there is no visible shipping damage.

Multi-Piece Activity Sets

Please check that all expected play pieces, accessories, and components are included. Keep packaging materials until the set has been fully checked.

Soft & Developmental Toys

Please confirm that the correct product or variant was received and inspect the item for visible shipping damage before use.

If you identify an incorrect item, damaged product, or missing component, please contact us promptly.

Refused or Undeliverable Packages

Packages may be returned to us if the delivery address is incorrect or incomplete, the carrier cannot access the delivery location, delivery attempts are unsuccessful, the recipient refuses delivery, or the package remains unclaimed.

If an order is returned as undeliverable, we may contact you regarding reshipment or other available options.

Where permitted by applicable law, customers may be responsible for additional reshipping costs, return transportation charges, address-correction charges, or other carrier fees caused by incorrect delivery information or refusal of delivery.

Failed Delivery Attempts

Some carriers may make more than one delivery attempt or provide options for pickup, delivery rescheduling, or alternate delivery arrangements.

Customers are responsible for following carrier instructions when action is required to complete delivery. Failure to collect or accept a package may result in the shipment being returned to us.

Risk of Loss

Risk of loss or damage will be handled in accordance with applicable law.

If a shipment is lost, damaged, or materially delayed while in transit, we will make reasonable efforts to assist with the carrier investigation and determine an appropriate resolution.

Product Availability

Products displayed on our website are subject to availability.

In rare cases, an item may become unavailable after an order has been submitted. If we are unable to fulfill part or all of an order, we may:

Contact you regarding available options;
Ship available items separately where appropriate;
Cancel the unavailable item; or
Refund the unavailable item to the original payment method.

We will not substitute a materially different product without the customer’s approval.

Split Shipments

Orders containing different educational toys, activity sets, or larger play products may be fulfilled from different inventory locations or require different packaging methods.

We may divide an order into multiple shipments when necessary. Customers will not normally be charged additional standard shipping fees solely because we choose to split an order after checkout.

Any special or oversized shipping fee applicable to a product will be disclosed during checkout.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

Our products;
Shipping carriers;
Fulfillment processes;
Delivery services;
Business operations; or
Applicable legal requirements.

The latest version will be published on our website with an updated “Last Updated” date where applicable.

Contact Information

For questions regarding shipping, order processing, tracking, or delivery, please contact:

Azvori Studio LLC – Customer Support
Email: info@azvoristudio.com
Phone: +1 (720) 989-8105
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States