Refund policy

We hope you enjoy the products you purchase from Azvori Studio LLC.

This Refund & Return Policy explains how Azvori Studio LLC (“we,” “us,” or “our”) handles returns, refunds, replacements, damaged products, missing components, and related requests for orders placed through our Website.

Scope

This Policy applies to eligible products purchased directly through our official Website and delivered within the United States.

Products purchased through third-party marketplaces, retailers, or other sales channels are subject to the return policies of the original seller.

Azvori Studio LLC offers a selected range of children’s educational toys and play products, including wooden learning toys, puzzles, stacking and sorting toys, sensory toys, dolls, pretend-play products, activity sets, building toys, baby and toddler developmental toys, and related play accessories.

Return requirements may vary depending on the product type, material, condition, number of components, and whether the product has been opened, assembled, modified, or used.

Return Window

Unless otherwise stated on the product page or at checkout, you may request an eligible return within 30 calendar days from the date the carrier marks your order as delivered.

Return requests submitted after the 30-day return period may be declined.

Submitting a return request within the applicable period does not automatically guarantee approval. The product must also meet the eligibility requirements described in this Policy.

General Return Eligibility

To qualify for a return, the product should generally be:

Unused beyond reasonable inspection;
Clean and in substantially original condition;
Returned with all original pieces, accessories, manuals, inserts, and included components;
Returned with original packaging where reasonably available;
Free from customer-caused damage, stains, markings, excessive wear, or modification;
Accompanied by valid proof of purchase; and
Approved for return before being shipped back.

Products that do not meet these conditions may be rejected or may qualify only for a partial refund where permitted by applicable law.

Wooden & Educational Toys

Wooden toys, puzzles, stacking toys, sorting toys, building toys, and similar educational products should be returned complete and in substantially original condition.

Products should not show significant customer-caused:

Scratches or dents;
Chips or broken pieces;
Water damage;
Stains or markings;
Paint, glue, or adhesive residue; or
Other material alterations.

Natural differences in wood grain, color, texture, tone, or finish may occur with products made from natural materials.

Minor natural variations that do not materially affect normal use are not generally considered defects.

Multi-Piece Toys & Activity Sets

Puzzles, pretend-play sets, building sets, sorting toys, activity sets, vehicle sets, and other multi-piece products must be returned with all original components.

This may include:

Figures;
Play pieces;
Accessories;
Cards;
Tools;
Removable parts;
Inserts; and
Instructions supplied with the product.

Where components are missing or the product has been materially altered, a refund may be reduced or declined where permitted by law.

Please check all packaging carefully before reporting a missing piece, as smaller components may remain inside packaging or protective inserts.

Soft, Sensory & Developmental Toys

Soft toys, dolls, sensory products, baby toys, and other fabric-based play products should generally be returned:

Clean and in original condition;
Free from stains or odors;
Free from tears or damaged seams;
Free from excessive wear; and
With all included accessories and components.

Products that have been extensively used, washed, modified, or damaged after delivery may not qualify for a full refund.

Any product-specific hygiene or return restriction will be disclosed on the relevant product page where applicable.

Contact Us Before Returning a Product

We may work with different fulfillment locations, warehouses, and logistics providers.

Because return destinations may vary by order, please do not send a return to our company address or to the address printed on the original shipping package unless our Customer Support team specifically instructs you to do so.

Before returning a product, please contact us within the applicable return period:

Email: info@azvoristudio.com
Phone: +1 (720) 989-8105

Please provide:

Your name;
Order number;
Product involved;
Reason for the return; and
Relevant photographs when requested.

For toys containing multiple pieces, please also advise whether the product has been opened, assembled, used, or is missing any components.

If your return is approved, we will provide the appropriate return address and instructions.

Returns sent without prior authorization or to an incorrect location may be delayed or may not be accepted.

Return Shipping Costs

If the return results from a confirmed error on our part, such as:

An incorrect product being shipped;
A confirmed product defect;
Shipping damage; or
A missing included component,

we may provide an appropriate solution, which may include a prepaid return label, replacement product, replacement component, or reimbursement of reasonable return shipping costs.

For change-of-mind returns, ordering the wrong item, selecting the wrong available variant, or deciding the product is no longer required, the customer is generally responsible for return shipping costs.

Original shipping charges and expedited shipping fees are generally non-refundable for change-of-mind returns.

We recommend using a trackable shipping service for customer-arranged returns.

Azvori Studio LLC is not responsible for customer-arranged return shipments that are lost or damaged before reaching the approved return destination.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, materially incorrect, or incomplete, please contact us promptly, preferably within 7 calendar days after delivery.

Please provide:

Your order number;
A description of the issue;
Clear photographs of the product; and
Photographs of the packaging where relevant.

We may also request photographs showing:

The entire product;
The affected area;
The outer shipping package;
Internal protective packaging;
The shipping label; or
Missing or incorrect components.

Please keep the product and packaging until the request has been reviewed.

Depending on the circumstances, we may offer:

A replacement component;
A replacement product;
A partial refund;
A full refund; or
Another reasonable solution.

The appropriate resolution may depend on the nature of the issue, product availability, and applicable law.

Product Appearance & Natural Variations

Certain products may have minor differences in color, texture, pattern placement, wood grain, stitching, or finish.

Product photographs may also appear slightly different depending on lighting, photography, or screen settings.

Reasonable variations that do not materially affect the product’s use or overall design are not generally considered defects.

However, if the product received is materially different from the item ordered, please contact us for review.

Missing Parts or Components

Some educational toys and activity sets contain multiple pieces or accessories.

Before reporting a missing component, please:

Check all protective packaging and carton inserts;
Review any included product information or parts list;
Confirm whether your order was divided into multiple shipments; and
Review all tracking numbers associated with the order.

If a component is still missing, please contact us with your order number and photographs showing the products and components received.

Where practical, we may send the missing component rather than requiring the entire product to be returned.

Products Shipped in Multiple Packages

Some larger play sets or orders containing multiple products may arrive in separate packages.

Packages belonging to the same order may be delivered on different dates.

Please review all tracking numbers before reporting an entire order or product as missing.

Customized and Made-to-Order Products

Customized, personalized, engraved, specially configured, made-to-order, or customer-requested products are generally not eligible for change-of-mind cancellation or return once preparation or production has begun.

This restriction does not affect remedies required by applicable law where a product arrives damaged, defective, incorrect, or materially different from the confirmed order.

Any applicable customization or return restriction will be disclosed before purchase where appropriate.

Final Sale and Clearance Items

Certain products may be clearly marked as Final Sale, Non-returnable, or subject to another specific return restriction.

Such restrictions apply only where permitted by applicable law and will be disclosed on the product page or during checkout.

A Final Sale designation does not limit legal rights that may apply to products that arrive damaged, defective, or materially different from what was ordered.

Return Inspection

Once an approved return has been received, we may inspect the item to confirm:

The correct product was returned;
The product matches the approved return request;
Its overall condition;
Whether all original pieces and accessories are present;
Whether the product has been damaged, modified, or excessively used; and
Whether the return otherwise meets this Policy.

We will notify you after the return has been reviewed.

Where permitted by law, a return may be rejected or a refund may be reduced if the returned product does not meet the applicable return requirements.

Refund Process

Approved refunds are issued to the original payment method used to place the order.

Eligible refunds generally include the approved product price and applicable taxes.

Original shipping charges are generally not refunded for change-of-mind returns.

Once an approved refund has been processed, please allow approximately 7–14 business days for the funds to appear in your account.

The exact posting time depends on your bank, card issuer, or payment provider.

We generally cannot issue a refund to a different card, account, payment method, or individual.

Partial Refunds

Where permitted by applicable law, a partial refund may be offered if the value of the returned product has been reduced because of its condition.

Examples may include:

Missing pieces or accessories;
Missing original packaging;
Customer-caused cosmetic damage;
Handling beyond reasonable inspection;
Missing manuals or inserts; or
Additional cleaning or repackaging requirements.

Any applicable deduction will be explained after inspection of the returned product.

Exchanges

We do not generally process traditional direct exchanges.

If you would like a different product, design, color, or available variant, you may return the eligible original product under this Policy and place a new order through our Website.

This allows the new order to be processed independently and helps ensure the requested product remains available.

A replacement provided because an item arrived damaged, defective, incorrect, or incomplete is not considered a standard exchange.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

We will make reasonable efforts to cancel an eligible order before fulfillment begins, but cancellation cannot be guaranteed once an order has entered processing, packing, or shipment.

Orders that have already shipped normally must be handled under the applicable return process.

Customized or made-to-order products may not be cancellable once preparation or production has started.

Gift Orders

Refunds for gift orders are generally issued to the original payment method used by the purchaser.

We normally cannot issue a cash or card refund directly to a gift recipient who did not make the original payment.

Where appropriate, another solution may be available depending on the circumstances.

Return Abuse and Fraud

We reserve the right, where permitted by law, to reject fraudulent or abusive return requests.

This may include situations involving:

Altered proof of purchase;
Substitution of a different product;
Intentional product damage;
Knowingly false missing-item claims; or
Other misuse of the return process.

These measures do not affect consumer rights that cannot legally be restricted.

Consumer Rights

This Refund & Return Policy operates in addition to applicable consumer protection laws.

Nothing in this Policy is intended to exclude, waive, or limit any legal rights or remedies that cannot lawfully be excluded or limited.

Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in:

Our products;
Fulfillment arrangements;
Business operations;
Return procedures; or
Applicable legal requirements.

The latest version will be published on our Website with an updated “Last Updated” date where applicable.

Contact Information

For questions regarding returns, refunds, damaged products, missing components, or order issues, please contact:

Azvori Studio LLC – Customer Support
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: info@azvoristudio.com
Phone: +1 (720) 989-8105